Terms of Service

1. Acceptance of Terms

By accessing or using the services of Graham Miranda UG (haftungsbeschränkt), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

Graham Miranda UG provides IT services including but not limited to:

• Managed IT infrastructure and support
• Cloud services and migration
• Cybersecurity solutions
• IT consulting and strategy
• Web development and design
• Custom software development
• Mobile connectivity solutions
• ERP solutions and integration

3. Service Agreements

Specific services are governed by individual service agreements that outline:

• Scope of services and deliverables
• Service levels and response times
• Payment terms and pricing
• Term and termination conditions
• Responsibilities of each party

These Terms of Service form the foundation of all service agreements. In case of conflict, the specific service agreement shall prevail.

4. Payment Terms

Standard payment terms are as follows:

• Invoices are due within 14 days of issuance
• Recurring services are billed monthly in advance
• Late payments may incur interest at 5% above the ECB base rate
• All prices are exclusive of VAT unless stated otherwise

5. Client Responsibilities

Clients are responsible for:

• Providing timely access to systems and information required for service delivery
• Ensuring data backups where client-managed systems are involved
• Promptly reporting issues and providing feedback
• Maintaining current contact information
• Complying with applicable laws and regulations

6. Intellectual Property

Unless otherwise specified in a service agreement:

• Pre-existing intellectual property remains with the respective owner
• Custom-developed solutions become client property upon full payment
• Standard tools, templates, and methodologies remain our property
• Clients may not resell or redistribute our proprietary solutions

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information disclosed during the course of business. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law.

8. Limitation of Liability

Graham Miranda UG's liability is limited as follows:

• Liability for direct damages is limited to fees paid for the affected service in the preceding 12 months
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for damages resulting from client-provided information or third-party services
• These limitations do not apply in cases of gross negligence or willful misconduct

9. Service Availability

Service availability commitments are specified in individual service agreements. Standard business support is available Monday through Friday, 8:00 AM to 6:00 PM (CET), with 24/7 emergency support options available.

10. Term and Termination

Service agreements may be terminated according to terms specified in each agreement. Generally:

• Month-to-month services require 30 days written notice
• Annual contracts require 90 days written notice before renewal
• Either party may terminate for material breach with 14 days notice
• Clients remain responsible for services rendered through termination date

11. Force Majeure

We are not liable for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, government actions, infrastructure failures, or third-party service outages.

12. Governing Law

These Terms of Service are governed by the laws of the Federal Republic of Germany. Disputes shall be subject to the exclusive jurisdiction of the courts in Germany.

13. Contact

For questions regarding these Terms of Service, please contact:

Graham Miranda UG (haftungsbeschränkt)
Hasselfelder Str. 23
38889 Blankenburg (Harz)
Germany

Phone: +49 156-7839-7267
Email: graham@grahammiranda.com

Last updated: March 2025